![]() In addition, some CERs will link directly to logged defects in the Autodesk developer database. Sometimes these modules are within 3ds Max's core code other times they point to 3rd-party plugins, video card drivers, or Windows components themselves. Autodesk technical support personnel can then search in the CER database and pinpoint the exact module where the software encountered the error. When creating a technical support case, please include any CER numbers logged, or the email address requested in the CER reports. This is a "crash log" that gets uploaded to an Autodesk database, which Autodesk program developers and Technical Support personnel can search for immediately after the crash. ![]() When 3ds Max (or other Autodesk software) crashes, the program usually asks if you want to submit aĬustomer Error Report (CER), with an email address. ![]()
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